Shipping policy

Q: Can I return them if I change my mind?

Yes. 30 days from the day they arrive, no reason needed. But you do pay for the return shipping, unless they arrived defective or we sent the wrong thing. In that case, we cover it.

Last updated: April 24, 2026

1. Where We Ship

GOOD SHADES ships to Sweden, Denmark, the European Union, and selected international destinations. We are continuously expanding our shipping coverage.

2. Shipping Zones and Delivery Times

We offer the following shipping zones with estimated delivery times:

Zone	Estimated Delivery	Shipping Cost
Sweden	1–3 business days	Free
Denmark	2–4 business days	Free
EU	5–10 business days	See checkout for current rates
International	7–21 business days	See checkout for current rates

Delivery times are estimates calculated from the date of dispatch, not the date of order. Delivery times exclude weekends and public holidays. Actual delivery times may vary depending on the carrier and destination.

Current shipping rates for EU and International orders are displayed at checkout before you complete your purchase.

3. Shipping Carrier

We ship all orders via PostNord. You will receive a tracking number by email once your order has been dispatched. You can track your delivery at postnord.se or through the PostNord app.

4. Order Processing

Orders are typically processed within 1–2 business days of being placed. During sales periods or product launches, processing times may be slightly longer.

You will receive an order confirmation email immediately after placing your order, and a shipping confirmation email with your tracking number once your order has been dispatched.

5. Customs, Duties and Taxes

5.1 Sweden and Denmark

All prices for orders within Sweden and Denmark include applicable VAT. No additional customs charges or duties apply.

5.2 European Union

All prices for orders within the EU include applicable VAT. No customs duties apply for orders shipped within the EU.

5.3 International (outside the EU)

Important: For orders shipped to destinations outside the European Union, the product prices and shipping costs shown at checkout are exclusive of customs duties, import taxes, and any other fees imposed by the destination country.

You, the customer, are solely responsible for paying any customs duties, import taxes, brokerage fees, or other charges that may be levied by your country’s customs authority. These charges are determined by your local customs office and are outside our control.

We recommend checking with your local customs authority before placing an order to understand any potential charges. Orders cannot be refused or returned solely because of unexpected customs or duty fees.

6. Delivery Issues

6.1 Failed delivery

If a delivery attempt fails, PostNord will typically leave a notification with instructions for collection or re-delivery. If a package is returned to us due to an incorrect address or failed collection, we will contact you to arrange re-shipment. Additional shipping charges may apply.

6.2 Lost or damaged packages

If your package appears to be lost or arrives damaged, please contact us at hello@goodshades.com as soon as possible. We will work with PostNord to investigate and resolve the issue. If a package is confirmed lost or damaged in transit, we will send a replacement or issue a full refund at your choice.

6.3 Incorrect address

Please ensure your shipping address is complete and correct when placing your order. We are not responsible for delays or non-delivery resulting from incorrect addresses provided by the customer.

7. Contact

For questions about shipping or delivery, please contact us:

Email: hello@goodshades.com

The questions that come up most, answered in plain language. Anything else, we're an email away.

Asked often. Answered briefly.

Email hello@goodshades.com
Monday to Friday. Most replies within the working day, usually faster.

How long will my order take?

Sweden: 1–3 business days
Denmark: 2–4 business days
Rest of the EU: 5–10 business days
Outside the EU: 7–21 business days

We dispatch within 1–2 business days from Stockholm, then PostNord takes it from there.

How much is shipping?

Free to Sweden and Denmark.

EU and international rates show at checkout before you commit to anything.

Can I return them if I change my mind?

Yes. 30 days from the day they arrive, no reason needed.

But you do pay for the return shipping, unless they arrived defective or we sent the wrong thing. In that case, we cover it.

Are the lenses UV-protective?

Every pair blocks 100% of UVA and UVB. Filter Category 3, CE-certified, and tested to American, European and Australian standards.

Reds still look red, greens still look green.

What does the 3-year lens guarantee cover?

Manufacturing defects in the lens itself: peeling coatings, cracks, anything that shouldn’t have happened.

If something goes wrong with the lens before the second summer, send a couple of photos to hello@goodshades.com and we’ll sort it.

It doesn’t cover scratches from sitting at the bottom of a beach bag, but you knew that.

How does "every pair helps someone" actually work?

A portion of every sale helps provide access to glasses for people who need them. Through our giving initiatives, we support efforts that improve access to vision care where it’s hardest to find. Learn more on the DO GOOD page.

Free shipping

Free to Sweden and Denmark. Always.

30-DAY RETURNS

A full month to change your mind. No reason needed.

EVERY PAIR HELPS

A portion of every sale funds eye-care access where it's hardest to find.

KLARNA AT CHECKOUT

Pay later, or in three instalments.