The questions that come up most, answered in plain language. Anything else, we're an email away.
Asked often. Answered briefly.
Email hello@goodshades.com
Monday to Friday. Most replies within the working day, usually faster.
How long will my order take?
Sweden: 1–3 business days
Denmark: 2–4 business days
Rest of the EU: 5–10 business days
Outside the EU: 7–21 business days
We dispatch within 1–2 business days from Stockholm, then PostNord takes it from there.
How much is shipping?
Free to Sweden and Denmark.
EU and international rates show at checkout before you commit to anything.
Can I return them if I change my mind?
Yes. 30 days from the day they arrive, no reason needed.
But you do pay for the return shipping, unless they arrived defective or we sent the wrong thing. In that case, we cover it.
Are the lenses UV-protective?
Every pair blocks 100% of UVA and UVB. Filter Category 3, CE-certified, and tested to American, European and Australian standards.
Reds still look red, greens still look green.
What does the 3-year lens guarantee cover?
Manufacturing defects in the lens itself: peeling coatings, cracks, anything that shouldn’t have happened.
If something goes wrong with the lens before the second summer, send a couple of photos to hello@goodshades.com and we’ll sort it.
It doesn’t cover scratches from sitting at the bottom of a beach bag, but you knew that.
How does "every pair helps someone" actually work?
A portion of every sale helps provide access to glasses for people who need them. Through our giving initiatives, we support efforts that improve access to vision care where it’s hardest to find. Learn more on the DO GOOD page.
Free shipping
Free to Sweden and Denmark. Always.
30-DAY RETURNS
A full month to change your mind. No reason needed.
EVERY PAIR HELPS
A portion of every sale funds eye-care access where it's hardest to find.
KLARNA AT CHECKOUT
Pay later, or in three instalments.